Help with Creditors

If a debt collection agency is calling you, it’s important to know your rights and what you need to do. The FTC enforces the Fair Debt Collection Practices Act (FDCPA), which makes it illegal for debt collectors to use abusive, unfair, or deceptive practices when they collect debts. Click here to learn more and how to file a complaint on a debt collection company.  


Please see the Help with Housing section for information on mortgage companies and landlords. 

For information on student loan relief, please see the Consumer Financial Protection Bureau's (CFPB) webpage: What you need to know about student loans and the coronavirus pandemic".

Maryland's Governor Hogan has implemented a ban on the repossession of cars and trucks due to COVID 19, until the State of Emergency is lifted. 

There is not a relief program in place for credit cards, insurance products or unsecured debt. For general information on how to contact these creditors, click here for tips from the CFPB. 

If you have a judgment registered in court against you and are concerned about the creditor being able to put a freeze on your bank account, National Consumer Law Center has information on "Protecting Against Creditor Seizure of Stimulus Checks". Please add see our "Help with Legal Resources" section to look for pro bono legal assistance. 

Health Club Memberships-According to the MD Attorney General, Consumer Protection Division "Because of the COVID-19 crisis, as of March 16, 2020, all health clubs, fitness centers and self-defense schools are closed to the general public. If a registered Fitness Center with long term contracts whether paid in advance or collected periodically, is closed for longer than a month due to no fault of the health club seller, the Fitness Center may either extend the membership period for a period equal to the length of the closure, or provide a prorated refund of the amount paid by the member during the closure. Therefore, Fitness Centers with members who pay monthly on a long term contract cannot continue to collect membership fees if the closure extends longer than a month unless the Fitness Center intends to extend the membership period."

The 3 major credit reporting bureaus are offering access to free credit reports weekly for 12 months through annualcreditreport.com.


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