Utilities Help

The ban on utility shut off has endedThe Public Service Commission issued a press release stating that utilities can not send a cut off notice until October 1st, and it requires that utilities have to provide a 45 day notice to the consumer before a shut off during which the consumer can enter into a payment plan with the utility or apply for energy assistance. If either of those actions are taken, the utility can not shut off the service.  For more details, click here.  

The Maryland Office of People's Counsel has a toolkit with resources for help on paying a utility bill during the COVID 19 health crisis.

The Fuel Fund of Maryland provides assistance to BGE customers or people who use bulk fuel. Click here for their brochure

Anne Arundel County has assistance prgrams for water and utilities

Baltimore City's Community Action Partnership (CAP) Centers were closed to the public. CAP Center staff will continue to field customer phone calls and process applications for energy assistance and the City's BH20 water discount program. Community members may apply for energy assistance online or call 410-396-6406.

BGE has expanded billing and payment options to include:

  • Elimination of down payment/security deposit requirements to secure a payment arrangement
  • Extension of payment periods for balances for a minimum of 12 months for residential customers or 24 months for customers receiving energy assistance from the state's Office of Home Energy Programs (OHEP)
Residential customers who are not current on their BGE bill can contact BGE at 1.800.685.0123 and BGE.com/assistance.

Pepco can be contacted at 202-833-7500 for payment options. 

The Greater Washington Urban League provides up to $500 in assistance to eligible customers facing disconnection. Customers can call 202-265-8200 or visit www.gwul.org. 

First Energy/Potomac Edison can be contacted at 800-736-3401, Monday – Friday, from 8 a.m. – 6 p.m.

Delmarva Power can be contacted at 1-800-375-7117.

WSSC can be reached at 301-206-4001.

Baltimore City Water and Waste offers a water discount program to residents.  Call 410-396-5398 for more information and an application. 

Washington Gas can be reached at 703-750-1000.

Internet Essentials Free to New Customers: New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month.

Altice is offering its Altice Advantage 30 Mbps broadband service free for 60 days to any new residential customer currently without internet access.

AT&T company says it will suspend data caps for its fixed internet service. It also offers a $10-a-month Access From AT&T program for qualifying low-income households.

Charter Spectrum will offer free Spectrum broadband and WiFi access for 60 days to households with students in kindergarten through 12th grade or college students who don't already have a Spectrum broadband subscription at any service level up to 100 Mbps. The installation fees will be waived for new student households. To enroll, call 844-488-8395.For eligible low-income households without school-age children, Charter offers Spectrum Internet Assist, a low-cost broadband program delivering speeds of 30 Mbps.

Cox Internet says new customers can receive a free month of internet service in the company's Connect2Compete plan, available to qualified low-income households for $9.95 a month. 

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